New Facility Expands Penn Medicine's Footprint in
University City, Paves Way for Year of Milestone Expansions for Penn
Presbyterian Medical Center
PHILADELPHIA
— The dedication of Penn Medicine University City on September 12 will mark the
grand opening of Penn Medicine’s newest outpatient facility, which showcases a
new model for patient experience and engagement. The facility was developed
with a $38 million investment from Penn Medicine, and in partnership with Good
Shepherd Penn Partners, The University City Science Center and Wexford Science
& Technology. The 150,000 square-foot outpatient site is now home to more
than a dozen clinical specialties whose staff work together in
multi-disciplinary teams aided by state-of-the-art medical technology to
provide both a modern, “one-stop-shop” clinic for outpatient services, as well
as an ambulatory surgical center and a 29,800-square-foot therapy and
rehabilitation facility.
With
nearly 110 exam rooms, six outpatient operating rooms, and an outpatient
medical imaging and diagnostic testing center, Penn Medicine University City
serves as Penn Presbyterian Medical Center’s most comprehensive ambulatory care
site. Its location expands Penn’s footprint within the West Philadelphia
community, bringing more health care services closer to where people work. The
facility also serves as a new “front door” to Penn’s campus from University
City onto the growing Market Street medical and Science Center corridor,
providing easier access for patients coming from West Philadelphia and the
nearby suburbs.
“This
is a very exciting time to be at Penn Presbyterian Medical Center,” said Michele
Volpe, executive director of Penn Presbyterian. “With University City’s
opening, we celebrate the first of many upcoming milestones for PPMC. The
lessons learned throughout the design and development process of this
extraordinary facility will inform the work we do each day in our existing
facilities, helping us to continue building upon our already rich culture of
excellence and map new strategies to deliver the very best patient care.”
Penn
Medicine University City serves as the first of many firsts for Penn
Presbyterian, and the beginning of a major expansion for Penn Medicine. With
the completion of the new Pavilion for Advanced Care – scheduled for early
2015 – the Health System’s regional Level I Trauma and Critical Care Center
will transition from its current home at HUP, making way for a new patient
facility.
“Penn
Medicine University City is an integral part of a series of development
projects for our health system,” said Ralph Muller, CEO of the
University of Pennsylvania Health System. “Each phase is designed to provide
patients with the exceptional care for which Penn Medicine is known, throughout
the City of Philadelphia and the region.”
A
New Model in Patient Experience and Care Delivery
A
preeminent example of Penn Medicine University City’s new patient engagement
model is the Penn Musculoskeletal Center, the first enterprise of its kind in
the region. The center offers a unique and highly specialized approach to
treating orthopaedic disorders, injuries and other conditions of the joints,
bones or muscles. On-site clinical specialties include orthopaedic surgery,
rheumatology, physical medicine and rehabilitation, internal medicine, pain medicine,
and therapy/rehabilitation services. The center will also be home to the
new Penn Center for Human Performance, slated to open later this year.
“We’re
offering a whole new approach to integrated care,” said L. Scott Levin, MD,
FACS, chair of the department of Orthopaedic Surgery. “The goal is to
provide patients with the same world-class care they’ve come to expect at Penn
Medicine, combined with added benefits and streamlined services to keep them
engaged in their own care. When patients are involved and knowledgeable about
their condition and the plan to management, both their experience and care are
improved.”
Developed
using best practices from industry leaders in customer service, combined with
Penn Medicine patient feedback, the Center offers a patient- and
family-centered approach. For example, the Musculoskeletal Center provides each
patient with a dedicated care coordinator, an innovative role that provides
patients with a single point of contact for scheduling follow-up visits,
additional tests, and referrals.
Upon
arrival, patients visiting the Center will be escorted by a concierge to small
waiting rooms which group patients according to specific conditions. For
example, one “hub” is for patients with shoulder and elbow problems, while another
is for knee injuries. In keeping with the goal of providing patients with a
more engaging, personalized experience, the Center also offers added services
such as check-in kiosks, iPads preloaded with injury-specific educational
material, and large flat screens in exam rooms, to be used for clinicians to
review and discuss imaging results with patients or offer patient education
videos between visits with specialists.
Rehabilitation
services are also a cornerstone of the facility, with Penn Therapy & Fitness
University City providing specialized physical, occupational and speech
therapy, including orthopedic and sports rehabilitation, hand therapy, cancer
rehabilitation, neurologic therapy, cognitive therapy for patients recovering
from strokes or head injuries, speech/language pathology, and women’s health
services. The facility contains Penn Medicine’s first therapy pool, complete
with an underwater treadmill and underwater cameras. The cameras allow
therapists to give guidance and direction while watching the patient move.
In
addition to the patient space, the building also features an outpatient
pharmacy on the ground floor and convenient patient parking adjacent to the
building.
Source: University
of Penn Health System
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