Thursday, February 5, 2015

Students across the country raise concerns over Au Bon Pain



Students from Tech's chapter of United Students Against Sweatshops met with campus representatives of the fast food chain Au Bon Pain last week, after the national chain denied a labor organization request from workers at the Philadelphia Airport branch.


The meeting was one of eight on Jan. 28 between chapters of USAS and on-campus ABP franchises at universities across the U.S., including Northeastern University, George Washington University, University of Illinois-Chicago, Rutgers, Vanderbilt, Duke and Brown University.

The project, No Bon Pain, is a national consumer education campaign led by UNITE HERE, a labor union that represents 270,000 working people across industries within North America, according to the union's website.

Diego Parra, communications specialist of UNITE HERE, said that the union has been in a labor dispute with the ABP at Philadelphia Airport for over six months, since the branch's employees first requested the ability to form a labor union.

“Au Bon Pain’s immediate response was to not allow them,” Parra said. “In fact, they discouraged the employees from getting involved in any union activities.”

According to Paula Doyle, vice president of Marketing for Au Bon Pain, in the franchise’s 37-year history, the company has never had a “unionized cafe.”

“What (food service workers) asked ABP to do is demand that we agree to unionize, but they wanted us to do so without any vote with a National Labor Relations board,” Doyle said. “That is something that we would not agree to.”

Parra said that the workers would receive work-related benefits from joining UNITE HERE.

“If Au Bon Pain were to allow their workers to join us, UNITE HERE would be able to represent the employees as a bargaining unit,” Parra said. “This would allow employees to negotiate wages, health care options, sicks days, etc.”

Doyle said that the Au Bon Pain is "disappointed" in UNITE HERE’s campaign, which has spread to eight college campuses.

"This is really an issue all about what is going on at Philadelphia Airport. It really doesn’t have anything to do with Virginia Tech or other universities," Doyle said.

Senior sociology major and USAS member Claire Wiklund was one of the students who approached ABP’s management staff in Squires Student Center last week to express that “the Hokies aren’t going to support a business that isn't treating their workers right,” she said.

“What we’re asking is the Au Bon Pain managers at Virginia Tech and all over the country talk to corporate and pressure them for fair wages and to respect the employees,” Wiklund said. “Especially at the Au Bon Pain where this campaign started in Philadelphia.”

The uniform letter given to the on-campus ABP management staffs at the eight university locations stated that the students are there “in solidarity with food service workers who are standing up for their workplace.”

Quoted in the letter is food service employee Roselise Eugene, stating that she has worked at Au Bon Pain at Philadelphia Airport for two and a half years, but “with Au Bon Pain’s low wages, I can’t afford my basic needs.”

The letter concludes stating that until the fast food franchise “cleans up its act," students do not believe that Au Bon Pain should profit from their campus community.

In response, the Tech management staff told the students that they would take their complaints to the corporate manager, according to Bill Foy, director of Communications and Innovative Technologies for the Division of Student Affairs.

However, Foy said the incident that occurred at Philadelphia Airport has little connection to the Au Bon Pain restaurants on campus.

“We understand that a small number of students stopped by our ABP locations to speak with our managers there. They by all accounts had good discussions and that’s really all there was to it,” Foy said.

According to Wiklund, Virginia Tech has one of the highest grossing Au Bon Pain chains in the country. Because the franchise has such a prominent presence on campus, Tech’s USAS branch was contacted to get involved in the No Bon Pain campaign.

“We’re really working with UNITE HERE on this project and taking direction from them,” Wiklund said. “If they are moving forward to escalate on different college campuses, we’re definitely prepared to ask for more support from students that don’t feel comfortable supporting worker abuse.”

Sokona Diallo, a sophomore psychology major at Northeastern University who also took part in the “national day of action” against Au Bon Pain management last week, reflected upon her experience working for the fast food franchise.

“For me, this campaign has a lot of meaning. Over the summer I got hired as a cashier by Au Bon Pain,” Diallo said. "It was by far the worst job I ever worked.”

According to Diallo, the pay and working conditions were unfair and the management treated Diallo and her co-workers “without any regards to their well being, let alone basic rights,” she said.

However, the students at Northeastern University have additional reasons to take a special interest in this campaign. Au Bon Pain President and CEO Susan Morelli is also a member of the Corporation of Northeastern University, a board whose purpose is to “create and translate knowledge to meet global and societal needs,” according to the university’s website. Also, on the Au Bon Pain Board of Directors is Henry Nasella, the Chair of the Northeastern Board of Trustees.

When UNITE HERE was notified of the incident at Philadelphia Airport, the organization began looking into Au Bon Pain’s history to gather not only information of the treatment of their workers but also with a focused interest on the franchise’s promise of being a nutritional brand – an investigation that led to the development of the No Bon Pain campaign.

In its brand promise, Au Bon Pain says that customers can expect “flavorful, healthful, fresh and distinctively delicious food and beverages” with “high quality and ‘good for you’ ingredients.”

Parra said that some of Au Bon Pain’s food and beverage selections are no healthier than those at fast food chains.

On the No Bon Pain campaign site, UNITE HERE writes that the Au Bon Pain Veggie Hummus Wrap contains 670 calories, 1,170 milligrams of sodium and 9 grams of saturated fat. This is compared to the nutritional facts listed of a McDonald’s Big Mac, which contains 530 calories, 960 milligrams of sodium and 10 grams of saturated fat.

According to Doyle, the serving sizes used to compare these two food items does not accurately portray the nutritional value of the meals.

“They’re comparing something that is twice as big to something that is half its size, which you can’t do to make a fair comparison. And that’s really the issue, when you try to compare ... the quality of food,” Doyle said. "I think you’d see that their numbers don’t really make sense.”

Caroline Apovian, Director of Nutrition and Weight Management Center at Boston Medical Center and a member of the Au Bon Pain Nutrition Advisory Board, also disagrees with UNITE HERE’s stance that Au Bon Pain is not the healthy franchise that they promote themselves to be.

“I’m on the nutrition board for other restaurant chains as well,” Apovian said. “ABP has been the most receptive to my recommendations, as well as those of the other members of the board.”

Apovian said that she is “not sure where UNITE HERE is coming from” with this campaign, explaining that Au Bon Pain is always open to suggestions from their nutrition board on ways to increase the health options on the menu. This is true even when such changes come at a cost, Apovian said, explaining that Au Bon Pain took her suggestion of adding flax seeds to their whole grain loaves.

“Flax seeds are expensive, especially when adding them to all of their breads,” Apovian said. “I don’t really agree with what UNITE HERE is saying about the nutritional aspects of their menu.”

When planning out Au Bon Pain's menu, food scientists and dietitians conduct research into the nutrition behind the franchise’s food and beverage options. This information can then be found on the nutrition kiosks within the restaurant.

“We offer a lot of healthy choices, and we’re really proud of the recognition we’ve received for being healthy,” Doyle said.

On Jan. 6, 2015, Au Bon Pain was named the healthiest chain restaurant in the country by Grellin Grade, a site made by nutrition expert Lenny Lesser that uses “publicly available data on restaurant food to determine which restaurants have the healthiest menus," the website says.

Doyle said that although she is not aware of any requests being made by students to Au Bon Pain’s corporate management for better treatment of the company’s employees, that does not mean that they haven't been sent.

“What’s happening now is UNITE HERE is really choosing to disparage our product online, and they’re doing it to gain our cooperation,” Doyle said.

Doyle maintains that the incident that occurred at the Philadelphia Airport Au Bon Pain has no correlation to the company’s college locations.

“We find it rather confusing because they’re really trying to harm our company that they want their members to join,” Doyle said. “So for us, it’s a little bit of a disconnect.”

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