Leaders of the four unions at the Pennsylvania Convention
Center have written a letter supporting new work rules that remove what
management calls antiquated protocols that put the facility at a competitive
disadvantage.
Here are some highlights:
“As leaders of the four trade unions who perform work at the
Pennsylvania Convention Center, we are writing to the respective appointing
authorities who select the members of the Center’s Board of Directors to share
our support for the new work rules and customer rights as contained in the
recently ratified Customer Satisfaction Agreement.”
The document also makes clear that the six unions were aware
of the deadline of 11:59 p.m. on May 5.
“The Center’s management subsequently sent a new Customer
Satisfaction Agreement to all six unions – with a clearly delineated, explicit
deadline of May 5 at 11:59 p.m. for signature by the respective union
leadership. There was no mistaking the deadline for when this agreement needed
to be approved, particularly since the Board of Directors of the convention
center were scheduled to meet on the morning of Tuesday, May 6th to approve the
agreement.”
It highlighted Philadelphia’s perceived hostility towards
visitors, singling one union out as the cause.
“We believe it is the only way to shift the negative
perception that customers have about doing business at the Center – a
perception we believe is largely the result of the actions and behavior of one
union and is unfairly attributed to all of the unions who have worked at the
Center. We also believe that the agreement represents the best interest of our
union members.”
The signatory union members also mentioned their interest in
working with the new customer satisfaction agreement.
“We will travel to other cities and industry events to
discuss the “new” way of doing business at the Center and speak directly with
customers about our commitment to making their experience in Philadelphia
great. If there is opportunity for us to win new business, we want to be a part
of that effort and win over potential customers with a renewed focus on
hospitality and customer service.”
It may come as no surprise that the union leaders have
signed this document, as the four unions — Electrical Workers Local 98,
Stagehands Local 8, Ironworkers Local 405 and Laborers Local 332 — signed and accepted
the new work rules by the May 5 deadline.
It’s interesting to note that Samuel Malone, business
manager of the Ironworkers Local 405, signed the document since just yesterday,
Stephen Sweeney, general vice president of the Iron Workers District, sent a
plea to the Convention Center to “accept the signed agreements and welcome” the
Carpenters and Teamsters, who refused to sign by the May 5.
The document, signed May 15, was signed by Michael Barnes
(Stagehands), John Dougherty (Electrical Workers), Samuel Malone (Ironworkers)
and Samuel State, Jr. (Laborers).
Source: Philadelphia
Business Journal
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